Terms of Service

Last updated: April 8, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the courtOS platform, including the website, dashboard, AI voice agent, booking tools, and any related services (collectively, the "Service") operated by SVA Products, LLC, a Delaware limited liability company doing business as courtOS ("we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

courtOS provides an AI-powered voice agent and operations platform for tennis clubs and facilities. The Service includes:

  • An AI phone agent that answers calls, handles booking requests, and responds to inquiries on behalf of your club
  • A dashboard to manage courts, bookings, members, and call activity
  • A public booking page for your club
  • Member and team management tools
  • Call summaries and messaging
  • SMS booking confirmations and notifications (with customer consent)

The Service relies on third-party infrastructure providers including, but not limited to, Twilio (telephony and SMS), ElevenLabs (AI voice), Stripe (payments), and Supabase (database and authentication). Your use of the Service is also subject to the terms of these providers to the extent applicable.

3. Account Registration

To use the Service you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access.

You must be at least 18 years old and have the authority to bind the organization you represent when creating a club account. The Service is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

4. Subscriptions and Billing

The Service is offered under paid subscription plans (Court, Club, and Center) billed monthly. Each plan includes a set allocation of AI call minutes per billing period.

  • Overage: Usage beyond the included minutes in your plan will incur additional charges at the per-minute overage rate specified on your plan page. Overage charges are billed automatically to your payment method on file when the accumulated overage amount reaches your plan's charge threshold. You authorize these automatic charges by subscribing to the Service.
  • Renewals: Subscriptions renew automatically at the start of each billing period unless cancelled.
  • Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a paid period.
  • Refunds: We do not provide refunds for subscription fees except where required by law or in cases of documented billing errors. If you believe you have been charged in error, contact us within 30 days of the charge.
  • Price changes: We may adjust pricing with at least 30 days' notice before the change takes effect on your next renewal.
  • Free trial: All new accounts receive 15 minutes of free AI call usage applied to your selected plan. No credit card is required to start the trial. Billing begins after your trial minutes are consumed.

5. Acceptable Use

You agree not to:

  • Use the Service for any purpose other than managing legitimate tennis club or sports facility operations
  • Transmit unlawful, abusive, or fraudulent content through the AI agent
  • Attempt to reverse-engineer, disassemble, or extract the source code or models behind the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Share your account credentials with unauthorized parties
  • Use the Service to collect or store personal data beyond what is needed for your club operations
  • Use the Service to send unsolicited SMS messages or make automated calls to individuals who have not provided consent
  • Exceed the platform usage limits described below

Platform Usage Limits

Each subscription plan is subject to the following per-account usage limits, which apply equally across all plans unless a custom agreement is in place:

  • Members: Up to 1,500 registered members per club
  • Courts / inventory items: Up to 24 per club
  • Bookings: Up to 7,200 per month (equivalent to 24 courts at 10 bookings per day)

If your facility requires limits above these thresholds, contact us at hello@joincourtos.com to discuss a custom plan. We reserve the right to suspend or throttle accounts that consistently exceed these limits without a custom agreement.

6. AI Voice Agent

The AI agent answers calls on behalf of your club using the information you configure in the dashboard. You are responsible for keeping your club details, hours, pricing, and court availability accurate.

The agent automatically identifies itself as an AI, discloses that the call may be recorded, and requests consent before sending any SMS. It does not impersonate a human.

The agent is not guaranteed to be error-free. We are not liable for missed bookings, miscommunications, or errors arising from incorrect configuration or the inherent limitations of AI.

7. SMS

The Service sends SMS booking confirmations and updates to callers who have given verbal consent during a call. Consent is tracked per phone number. Callers may opt out at any time by replying STOP. We are not liable for delivery failures caused by carriers, invalid numbers, or device settings. Standard message and data rates may apply.

8. Data and Privacy

We process personal data in accordance with our Privacy Policy.

Calls are recorded with automatic disclosure at the start of each call. Your data is stored securely and used only to provide the Service. We do not sell your data or your customers' data. We do not use your data to train AI models for other customers.

9. Intellectual Property

The Service, including its design, software, AI models, and documentation, is owned by SVA Products, LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your club operations.

You retain ownership of the data you input into the Service (club information, member lists, booking records). We do not claim ownership of your content.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, reliability, or completeness of any AI-generated responses, transcripts, or summaries. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime in advance.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SVA PRODUCTS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, BOOKINGS, PROFITS, DATA, BUSINESS OPPORTUNITY, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

This includes, without limitation, damages arising from:

  • Errors or omissions in AI-generated communications, bookings, or responses
  • Interruption, suspension, or termination of the Service
  • Security breaches not directly caused by our gross negligence
  • Actions or failures of third-party service providers (Twilio, ElevenLabs, Stripe, etc.)
  • Caller reliance on information provided by the AI agent

Our total cumulative liability for any and all claims related to the Service, whether in contract, tort, or otherwise, shall not exceed the total amount you paid us in the six (6) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless SVA Products, LLC, its officers, directors, employees, and agents from and against any and all claims, actions, suits, demands, losses, damages, fines, penalties, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation, including call recording, AI disclosure, and SMS consent laws
  • The accuracy, completeness, or legality of the information you configure in the Service (including business hours, rules, pricing, and court availability)
  • Any content, data, or communications transmitted through the Service on your behalf
  • Your failure to obtain necessary consents from your customers, callers, or members
  • Any claim by a third party arising from the AI agent's interactions conducted using your configuration and data

We will promptly notify you of any such claim. You shall have the opportunity to participate in the defense of the claim, provided that you may not settle any claim without our prior written consent if the settlement would impose obligations on us or admit fault on our behalf.

13. Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that we reasonably believe is harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately and any outstanding overage charges become due.

You may request export of your data within 30 days of account termination by contacting us at hello@joincourtos.com. Data will be provided in a commonly used machine-readable format (such as CSV or JSON). After the 30-day period, we may delete your data in accordance with our data retention practices.

14. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, acts of God, fire, flood, or severe weather
  • War, terrorism, civil unrest, or government actions
  • Pandemics, epidemics, or widespread health emergencies
  • Network, infrastructure, or telecommunications failures
  • Cyberattacks, distributed denial-of-service attacks, or security incidents
  • Failure or outage of third-party service providers (including Twilio, ElevenLabs, Stripe, Vercel, or Supabase)
  • Changes in applicable law or regulation

15. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, either party may pursue resolution through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in the State of Delaware.

YOU AND SVA PRODUCTS, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 15 days before the changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before they take effect.

17. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SVA Products, LLC regarding the Service and supersede all prior agreements, representations, and understandings.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
  • Notices: We may provide notices to you via email to the address associated with your account or through the Service. You may provide notices to us at hello@joincourtos.com.

18. Contact

If you have questions about these Terms, contact us at hello@joincourtos.com.

SVA Products, LLC
A Delaware limited liability company
Doing business as courtOS