Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the courtOS platform, including the website, dashboard, AI voice agent, booking tools, and any related services (collectively, the "Service") operated by SVA Products, LLC, doing business as courtOS ("we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

courtOS provides an AI-powered voice agent and operations platform for tennis clubs and facilities. The Service includes:

• An AI phone agent that answers calls, handles booking requests, and responds to inquiries on behalf of your club
• A dashboard to manage courts, services, bookings, members, and call activity
• A public booking page for your club
• Member and team management tools
• Call transcripts, summaries, and messaging

3. Account Registration

To use the Service you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access.

You must be at least 18 years old and have the authority to bind the organization you represent when creating a club account.

4. Subscriptions and Billing

The Service is offered under paid subscription plans (Court, Club, and Center) billed monthly. Each plan includes a set allocation of AI call minutes per billing period.

• Overage: Usage beyond the included minutes in your plan may incur additional charges at the per-minute rate displayed on your plan page.
• Renewals: Subscriptions renew automatically at the start of each billing period unless cancelled.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a paid period.
• Price changes: We may adjust pricing with at least 30 days' notice before the change takes effect on your next renewal.

5. Acceptable Use

You agree not to:

• Use the Service for any purpose other than managing legitimate tennis club or sports facility operations
• Transmit unlawful, abusive, or fraudulent content through the AI agent
• Attempt to reverse-engineer, disassemble, or extract the source code or models behind the Service
• Interfere with or disrupt the integrity or performance of the Service
• Share your account credentials with unauthorized parties
• Use the Service to collect or store personal data beyond what is needed for your club operations

6. AI Voice Agent

The AI voice agent acts on behalf of your club based on the information, rules, and inventory you configure. You are responsible for the accuracy and completeness of the data you provide to the agent (including opening hours, court availability, pricing, and club rules).

The AI agent makes its best effort to handle calls accurately but is not guaranteed to be error-free. You should review call transcripts and booking requests regularly. We are not liable for missed bookings, miscommunications, or errors arising from incorrect configuration or the inherent limitations of AI.

7. Data and Privacy

We process personal data in accordance with our Privacy Policy. By using the Service you acknowledge that:

• Phone calls handled by the AI agent are recorded and transcribed for operational and quality purposes
• You are responsible for informing callers that calls may be recorded and handled by an AI, in compliance with applicable local laws
• Booking and member data you enter is stored securely and used only to provide the Service

8. Intellectual Property

The Service, including its design, software, AI models, and documentation, is owned by SVA Products, LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your club operations.

You retain ownership of the data you input into the Service (club information, member lists, booking records). We do not claim ownership of your content.

9. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime in advance.

10. Limitation of Liability

To the maximum extent permitted by law, SVA Products, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, bookings, data, or business opportunity, arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that we reasonably believe is harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately.

You may request export of your data within 30 days of account termination. After that period, we may delete your data in accordance with our data retention practices.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

13. Contact

If you have questions about these Terms, contact us at hello@courtos.com.